We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We only accept returns and/or refunds for faulty products. Returns will not be accepted for wrong size or change of mind. Unfortunately, we cannot accept returns on sale items or gift cards.

To return an item, contact merchandise@guild.uwa.edu.au and state your full name, order number and reason for returning the item(s). You will then receive an email with further instructions to lodge your return. Items sent back to us without first requesting a return will not be accepted.

Returned items are to be shipped at the customer's own cost.
You can always contact us for any return question at merchandise@guild.uwa.edu.au.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to lodge a return request for the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will not be offered on shipping costs.